Contact Us

Customer Care Contact

 

Address

29 Hawk Hill Road
Asheville, NC 28806

 


Turn right into the gate at the entrance of Smith Mill Works, and go down the lane to the green warehouse.

 

Warehouse Pick Up Hours

Friday 10am-6pm
Saturday 9am-2pm


Account Management

From the "My Account" drop-down menu:

 

“ACCOUNT INFO”

Location PinThis where you can find all of your personal information associated with your Mother Earth Food account. From here you can edit your contact, billing, delivery, and payment information.

 

“UPCOMING DELIVERIES”

Delivery TruckThis is where you can see a list of your upcoming orders for the next few weeks to be delivered on Thursday, Friday, or Saturday based on your address including the order number. Additionally, each order includes a list of the individual items in each order.

 

“Delivery Hold”

Delivery BinGoing away or on vacation? Need to Skip a delivery? Set the date you are leaving/returning.

Setting vacation/away dates will tell the system that you don't want your delivery during the time-frame you specify – after the "Returning" date has been reached, the system will automatically start your deliveries again – nothing further to do on your part.

 

“Recurring Items”

RadishWhen adding an item to your basket, you can choose to make that item recurring so it will automatically be in your basket every week, every other week, every month, or on specific dates depending on what you select from the drop-down menu. Here you can view, delete, or change the quantity of your recurring items.

 

“ACCOUNT BALANCE”

CartHere you can see credits to your account including quality concerns, missing items, referrals, and gift certificates. You can also see a list of all your past orders and view the items you purchased. You can print out a full list of the items from a specific order from this page

 

“Preferences”

ComputerFrom here you can opt-in or out of the MEF Newsletters. Additionally, you can leave notes and instructions for the delivery driver such as where to leave your bin and other special instructions.

 

MY DELIVERIES

This delivery truck is empty!

ADD SOME PRODUCTS